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| Topics | Date | Time | Speaker |
|---|---|---|---|
| Registration/Check-in | Dec 09, 2020 | 07:30 AM-05:15 PM | |
| Dynamics of the CSR | Dec 09, 2020 | 08:00 AM-10:00 AM | |
| Dynamics of Personality Styles | Dec 09, 2020 | 10:00 AM-12:00 PM | |
| Lunch - on your own | Dec 09, 2020 | 12:00 PM-01:00 PM | |
| Identifying Client Needs | Dec 09, 2020 | 01:00 PM-02:30 PM | |
| Complaints & Objections are Opportunities | Dec 09, 2020 | 02:30 PM-04:00 PM |