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Agency Management

Victor D. McCarley Education Facility

141 London Parkway Birmingham, AL 35211

Feb 15-16, 2023 | Classroom

Topics Date Time Speaker
Registration/Check-in Feb 15, 2023 07:30 AM-08:00 AM Rebecca Lathrop
CIC, CPIA
Strategic Planning Feb 15, 2023 08:00 AM-12:15 PM Rebecca Lathrop
CIC, CPIA
Lunch - on your own Feb 15, 2023 12:15 PM-01:15 PM Rebecca Lathrop
CIC, CPIA
Agency Talent Management Feb 15, 2023 01:15 PM-05:15 PM Rebecca Lathrop
CIC, CPIA
Exam Briefing Feb 15, 2023 05:15 PM-05:30 PM
Check-in Feb 16, 2023 07:30 AM-08:00 AM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Client Retention and Acquisition Feb 16, 2023 08:00 AM-10:00 AM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Technology Utilization Feb 16, 2023 10:00 AM-12:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Lunch - on your own Feb 16, 2023 12:00 PM-01:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Technology Utilization (Continued) Feb 16, 2023 01:00 PM-02:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Ethical Responsibility Feb 16, 2023 02:00 PM-05:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Educational Consultant:
Patrick Deem, CIC
Online Exam Window:
February 20 - February 23, 2023


All final exams require you to have a proctor, a disinterested third-party, to monitor your exam through its entirety. More testing information and instructions can be found at scic.com/proctor-monitor-rules.


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