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Agency Management

Big I Michigan

1141 Centennial Way Lansing, MI 48917

Jan 21-22, 2025 ET | Classroom

Topics Date Time Speaker
Registration/Check-In Jan 21, 2025 07:30 AM-08:00 AM

Strategic Planning Jan 21, 2025 08:00 AM-12:15 PM Geoffrey Gordon
CIC, CRM
Norwell, MA
Lunch - on your own Jan 21, 2025 12:15 PM-01:15 PM

Agency Talent Management Jan 21, 2025 01:15 PM-05:15 PM Geoffrey Gordon
CIC, CRM
Norwell, MA
Exam Briefing Jan 21, 2025 05:15 PM-05:30 PM

Check-In Jan 22, 2025 07:30 AM-08:00 AM

Managing Agency Client Retention and Acquisition Jan 22, 2025 08:00 AM-10:00 AM Robert Shomo
MBA, CIC
Shomo-Madsen Insurance, Marshalltown, IA
Managing Agency Technology Utilization Jan 22, 2025 10:00 AM-12:00 PM Robert Shomo
MBA, CIC
Shomo-Madsen Insurance, Marshalltown, IA
Lunch - on your own Jan 22, 2025 12:00 PM-01:00 PM

Managing Agency Technology Utilization (Continued) Jan 22, 2025 01:00 PM-02:00 PM Robert Shomo
MBA, CIC
Shomo-Madsen Insurance, Marshalltown, IA
Ethical Responsibility Jan 22, 2025 02:00 PM-05:00 PM Robert Shomo
MBA, CIC
Shomo-Madsen Insurance, Marshalltown, IA
Educational Consultant:
Thomas Humphreys, CIC, CPCU, CLU, ChFC
The University of Olivet, Olivet, MI
Online Exam Window:
January 27 - January 30, 2025


All final exams require you to have a proctor, a disinterested third-party, to monitor your exam through its entirety. More testing information and instructions can be found at www.riskeducation.org/proctor-monitor-rules.


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