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Agency Management

Big I Michigan

1141 Centennial Way Lansing, MI 48917

Aug 15-16, 2023 | Classroom

Topics Date Time Speaker
Registration/Check-in Aug 15, 2023 07:30 AM-08:00 AM Diane Masterson
CIC, CPCU
Strategic Planning Aug 15, 2023 08:00 AM-12:15 PM Diane Masterson
CIC, CPCU
Lunch - on your own Aug 15, 2023 12:15 PM-01:15 PM Diane Masterson
CIC, CPCU
Agency Talent Management Aug 15, 2023 01:15 PM-05:15 PM Diane Masterson
CIC, CPCU
Exam Briefing Aug 15, 2023 05:15 PM-05:30 PM
Check-in Aug 16, 2023 07:30 AM-08:00 AM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Client Retention and Acquisition Aug 16, 2023 08:00 AM-10:00 AM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Technology Utilization Aug 16, 2023 10:00 AM-12:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Lunch - on your own Aug 16, 2023 12:00 PM-01:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Managing Agency Technology Utilization (Continued) Aug 16, 2023 01:00 PM-02:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Ethical Responsibility Aug 16, 2023 02:00 PM-05:00 PM David Walker
CIC, CRM, ARM, AAI, LIC, CAWC
Educational Consultant:
Victor Puleo, Ph.D., CIC, CFP
Online Exam Window:
August 21 - August 24, 2023


All final exams require you to have a proctor, a disinterested third-party, to monitor your exam through its entirety. More testing information and instructions can be found at scic.com/proctor-monitor-rules.


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