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Agency Operations

Big I Arkansas Educational Facility

5000 North Shore Drive North Little Rock, AR 72118

Oct 09, 2025 CT | Classroom

Topics Date Time Speaker
Registration/Check-In Oct 09, 2025 07:30 AM-08:00 AM

Ethical & Legal Requirements Oct 09, 2025 08:00 AM-09:00 AM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Managing the Insurance Agency Oct 09, 2025 09:00 AM-10:00 AM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
The Insurance Industry and Marketplace Oct 09, 2025 10:00 AM-11:00 AM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Risk Management & Agency Processes Oct 09, 2025 11:00 AM-12:00 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Lunch - on your own Oct 09, 2025 12:00 PM-12:45 PM

Managing Coverage Information Exchange Oct 09, 2025 12:45 PM-01:15 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Managing the Agency Workflows & Procedures Oct 09, 2025 01:15 PM-02:15 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Account Management Oct 09, 2025 02:15 PM-03:15 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Errors & Omissions Oct 09, 2025 03:15 PM-03:45 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Q&A and Review Oct 09, 2025 03:45 PM-04:15 PM Walter Rick Harvey
CIC, CISR
Harvey Insurance Services, Inc., Conway, AR
Online Exam Window:
October 09 - October 16, 2025


All final exams require you to have a proctor, a disinterested third-party, to monitor your exam through its entirety. More testing information and instructions can be found at www.riskeducation.org/proctor-monitor-rules.


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