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Agency Operations

Instructor Led Online Course

Instructor Led Online, WB

May 27-28, 2021 | Webinar

Topics Date Time Speaker
Join Webinar May 27, 2021 08:45 AM-09:00 AM
Legal & Ethical Requirements May 27, 2021 09:00 AM-10:00 AM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
The Insurance Agency May 27, 2021 10:00 AM-11:00 AM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
The Insurance Industry and Marketplace May 27, 2021 11:00 AM-12:00 PM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Communications and Technology May 27, 2021 12:00 PM-01:00 PM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Join Webinar May 28, 2021 08:45 AM-09:00 AM
Agency Workflow Components May 28, 2021 09:00 AM-09:45 AM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Agency Workflow Steps May 28, 2021 09:45 AM-10:30 AM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Account Management May 28, 2021 10:30 AM-11:30 AM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Errors & Omissions May 28, 2021 11:30 AM-12:00 PM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Q&A and Review May 28, 2021 12:00 PM-12:30 PM Suzanne Baillargeon
CIC, CISR, AIC, SCLA
Online Exam Window:
May 31 - June 04, 2021


All final exams require you to have a proctor, a disinterested third-party, to monitor your exam through its entirety. More testing information and instructions can be found at scic.com/proctor-monitor-rules.


What Time Does This Start For Me?

Pacific Mountain Central Eastern
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