Course Information

Program: CIC
Event: Insurance Company Operations
Delivery Method: Webinar
Instruction Hours: 16*
Metro Area:
Available Seats: 104
Start Date: Aug 04, 2020
End Date: Aug 13, 2020
Price: $420

*CE Hours vary by State


Instructor Led Online Course
Aug 04, 2020

Instructor Led Online, WB 78731


*CST timezone

Topic Date Time Speaker
Join Webinar Aug 04, 2020 09:30-10:00
Executive Strategies Aug 04, 2020 10:00-12:15 John Neal
Join Webinar Aug 04, 2020 13:30-14:00
Actuarial Practices & Accounting Aug 04, 2020 14:00-16:00 John Neal
Join Webinar Aug 06, 2020 09:30-10:00
Claims Aug 06, 2020 10:00-12:00 April Nicole Sherrill Wyatt
Join Webinar Aug 06, 2020 13:30-14:00
Claims (Continued) Aug 06, 2020 14:00-16:00 April Nicole Sherrill Wyatt
Join Webinar Aug 11, 2020 09:30-10:00
Agency/Policyholder Services Aug 11, 2020 10:00-12:00 Michael Thomas DeHetre
Join Webinar Aug 11, 2020 13:30-14:00
Product Development Aug 11, 2020 14:00-16:00 Michael Thomas DeHetre
Join Webinar Aug 13, 2020 09:30-10:00
Underwriting Aug 13, 2020 10:00-12:00 Craig J. Sietsema
Join Webinar Aug 13, 2020 13:30-14:00
Underwriting (Continued) Aug 13, 2020 14:00-16:00 Craig J. Sietsema

April Nicole Sherrill Wyatt | Bio

Nikki Wyatt is a Claims Team Leader with Pennsylvania National Mutual Casualty Insurance Company. Penn National Insurance is a regional P&C Insurance Carrier on the Eastern portion of the United States. Nikki started her claims carrier with Penn National in 1995 where she has remained throughout her insurance carrier. Nikki oversees the automobile line of business in claims for the states of North Carolina, Virginia, South Carolina, Tennessee and Alabama. She has 11 adjusters that report directly to her. She also trains Claim Representative Trainees for Penn National Insurance. She enjoys teaching college graduates about insurance and claims handling in this program. She developed the curriculum for this program, whereas candidates have been successfully trained, hired and promoted throughout the company. Nikki also works as a Claims Alliance for the independent agents in her territory. She is charged with making sure the customer experience during the claims process is simple, timely and professional on all levels. Her focus is on customer service at all times. Therefore, the agencies she works with are able to have a claims contact to help them and their insureds through any claims issues or concerns. She is proud to have had a long carrier in claims and have the ability to teach others to love claims as well. Nikki earned a degree in Economics. She has obtained many designations throughout her career, but is most proud of her CIC designation obtained in 2018.

Carol A. Breed | Bio

Carol Breed serves in the capacity of Educational Consultant for the Society of Certified Insurance Counselors. She is also a faculty member of The National Alliance for Insurance Education. She earned a Bachelor of Arts Degree in Business Administration with a Concentration in Insurance at Olivet College and a Juris Doctor at Thomas M. Cooley Law School. She earned the Certified Insurance Counselor designation in 1985 and the Certified Risk Manager designation in 2013 from the Society of Certified Insurance Counselors. She has also earned the Chartered Property Casualty Underwriter, the Accredited Advisor in Insurance, and the Associate in Surplus Lines Insurance designations from the American Institute for Chartered Property Casualty Underwriters. Carol is a member of the State of Michigan Bar Association and is licensed to practice law in both Federal and State courts. Carol is the former-director of The Risk Management and Insurance Center and holds the title of Professor Emeritus at Olivet College. She was the advisor of the award winning Alpha Alpha Chapter of Gamma Iota Sigma, the International Risk Management and Insurance Fraternity. Carol has over 40 years of experience in the field of insurance. She has worked with insurance agencies in the areas of marketing, sales, and service. Carol also teaches insurance and risk management from the pre-licensing to the collegiate level.

Craig J. Sietsema | Bio

Craig Sietsema launched his career in the insurance world by designing policy booklets, bank checks and company forms for the Foremost Insurance Group in Grand Rapids, Michigan. He expanded this knowledge by joining the company's state filings department in 1993. While there he spent a total of 11 years working directly with the heart of the insurance product across 25 states: the policy contract, the rates and the rating rules for a wide variety of property and casualty products. This work, along with a year in marketing, familiarized him with product management, underwriting, claims, actuarial, advertising, sales, licensing and appointment, call center operations, regulatory affairs, data reporting and implementation management. In 2005, Craig was promoted to spearhead development of Foremost's comprehensive compliance program, touching all aspects of company conduct in the marketplace and working directly with external state regulators who monitor that conduct. In 2010, he was again promoted to a director's role, providing direct support to the Farmers Chief Compliance Officer in Los Angeles, California. This role, further expanded his knowledge and expertise to include anti-money laundering, OFAC sanctions screening, resource acquisition and development, risk management, enterprise training and internal investigations. Craig now heads the compliance function for 5 Farmers business units: Specialty Lines (Foremost), Non-Standard Auto (Bristol West), Independent Agency Distribution, Excess & Surplus Lines and National Flood. He currently manages a team of 9 staff to provide compliance assurance to senior management for each of these business units. Mr. Sietsema has a Bachelor of Fine Arts degree from Kendall College of Art and Design. He earned his CIC designation in 2005, and his CRM designation in 2012. He also earned his Market Conduct Management designation in 2008. He has attended National Alliance classes since 2000 and strongly advocates continuing education. He was a member of Toastmasters for about 10 years, which included service in several officer roles, and served as a church counselor, officer, teacher and leader for over 15 years.

John Neal | Bio

John Neal has over 20 years’ experience in both personal and commercial lines insurance company operations with specific emphasis in the areas of risk management, risk analysis and risk financing. Within the Personal Lines market, John supported Farmers Insurance expansion into seven new Eastern states. Within Liberty Mutual’s Commercial Market Lines, John was Manager of Analysis for Risk Management Solutions where he managed a team of twelve Risk Management Consultants responsible for supporting Liberty Mutual's Commercial Market Distribution and Service Management Department. John provided analytical support for consulting projects, risk financing design and structuring, finite (financial) insurance products, cost allocation projects, loss analysis, captive support, and industry benchmarking. Currently, John is the Risk and Operations Manager at Cleanetics, a design-build clean room specialist serving an array of industries. John has also held positions as a Senior Risk Financing Analyst and Risk Management Consultant. Prior to entering the insurance and risk management field, John worked ten years in the pollution control and medical device industries as a chemical and manufacturing engineer, accountant, and financial manager. John's academic background includes a BS from the University of California, Santa Barbara and an MBA from the University of Pittsburgh. He earned his CRM designation in 2005 and has been a CRM National Faculty member for The National Alliance since 2005. Currently, John supports faculty development for both CIC and CRM curriculums and also serves as an educational consultant.

Michael Thomas DeHetre | Bio

Mike DeHetre is Vice President of Underwriting for Berkley Regional Marketplace in Wilmington, DE. Mike began his career in the insurance industry in 1993 after receiving his Bachelor's degree in Business from the University of Maryland. He subsequently earned his M.B.A. from the University of Connecticut. Mike received his CIC designation in 2002 and his CRM designation in 2008. Mike traces the path of his career across the United States including Maryland, Colorado, New Mexico, Minnesota, Arizona, Texas, North Carolina, and Connecticut with companies including USF&G, The Hartford, Acadia, and Travelers. He has had the opportunity to watch the growth and development of the small commercial segment in particular from the use rating manuals, to rating disks and dial-up mainframe access, to the proliferation of mobile technologies today. Mike's passion for education has led him to many teaching opportunities throughout his career. He is excited to continue to bring his enthusiasm and commitment to the industry and to many more groups in the future.