2024 On-Demand MEGA (for CISR and CSRM Designees)

While the core fundamentals of insurance have not changed over the centuries, the tools used by insurance agents certainly have. Today’s customer journey often starts online instead of contacting an agent to be their trusted advisor. InsurTech startups such as Lemonade, Pie Insurance, and Next Insurance have changed the way the insurance product is delivered, as well as the coverage clients receive. In this session, participants will explore how they can leverage the digital tools available to them to attract clients, meet their insurance needs, and minimize errors and omissions risk.

In this session, participants will understand the role and function of an insurance adjuster and importance of their relationship with the insurance agency, avoiding bad faith claims, and misconceptions about coverages and exclusions under certain personal and commercial policies.

This 4-hour session is designed to give agents a practical and better understanding of personal and commercial marine insurance policies unique coverages, exclusions, and warranties. Agents will learn terminology associated with personal and commercial marine insurance and discuss the basic underwriting criteria and market structure. They will identify the liability and property exposures, including an explanation of the policies available to handle these exposures. They will examine the differences between personal and commercial marine insurance and the major underwriting issues.

Identify the reasons for providing the necessary insurance coverage for their high-net-worth client’s collections the challenges associated with this unique exposure. Understand valuation issues, appraisal practices, and use actual scenarios to examine the damage assessment process.

Participants will examine the concerns that exist when clients offer property and/or use property of others via popular web-enabled services such as VRBO, Couchsurf, Airbnb, and similar platforms. They will explore the most commonly used Homeowners Coverage forms, Personal Auto Policy, Recreational Vehicle Coverage forms, Watercraft policies, and the endorsements that can be used to provide coverage for these unique exposures. They will better understand the coverage issues that may arise when these items are shared with others.

Using a case study approach, agents will take a closer look at Dependent Properties Time Element Coverage.  They will focus on determining what they currently know, how to identify the need for this coverage, and when changes in the program are required.

Participants will learn how life and health insurance products take the uncertainty out of business planning. The program will specifically discuss the risks that face every business owner, death, disability and retirement, and how to mitigate these risks.

Every agricultural operation is impacted by environmental exposures. In this session, agents will learn about the Federal and State environmental laws that impact their insureds, and examine how environmental liability insurance can fill gaps in standard property and casualty insurance to cover these environmental exposures.

Participants will gain a better understanding of cyber risk exposures and why businesses need cyber liability coverage. They will examine first-party and third-party exposures related to cyber risks, coverage limitations in standard liability policies, and major provisions commonly found in cyber liability insurance policies. They will review solutions that include cyberspace specific products and risk management.

Do you know what to do when a crisis occurs? Uncover the insurance implications and general principles of crisis response for active assailants, product recalls, and data breach/cybersecurity incidents. Analyze a data breach claim and form a plan of action.

There are certain things every insurance producer should understand before writing commercial liability coverage for a client. What does bodily injury mean and does it include claims for emotional injury? What does the duty to defend in a CGL policy really mean and how does it work? What is the difference between subrogation and contribution, and how do our policies address waiver of subrogation? What are the possible coverage triggers under occurrence form policies, and how are costs allocated when multiple policy periods respond to a loss? How do claims made and claims made and reported policies work?

Certificates of Insurance and the related issue of Additional Insureds are often sources of frustration, confusion, and E&O claims for the insurance producer. In this session, agents will review critical things to consider before issuing a certificate and identify ways to avoid some of the common problems and errors. They will discuss Additional Insureds in-depth, how they work, and how coverage is limited, as well as some common problems that can arise. The course will review the most commonly used Additional Insured Endorsements and examine requests frequently made of agents that may be problematic.

Participants will be aware of the benefits afforded them of a Health Savings Account (HSA) and Long-Term Care (LTC) Insurance. They will understand the HSA and how it is created. They will also understand Medicare and Medicaid as they relate to LTC and LTC Insurance. They will learn what LTC insurance is, what it costs, what services it covers, and who should purchase it. They also learn the tax advantages of having an HSA and LTC Insurance. By explaining state partnership laws and the benefit of depositing LTC premiums into an HSA, they may also recognize the tax benefits of this process and how the programs work well when they are both purchased.

With the increase in recent high profile active shooter/workplace attacks, more businesses are taking precautions to prevent acts of violence. Learn the Crisis Management steps of preparation and prevention for this unique exposure. One important step is Obtaining Active Shooter Insurance Coverage – learn the details.

Insurance professionals can help businesses protect themselves from the adverse effects of an environmental loss. The Certified Environmental Strategist (CeS) course educates commercial agents on how to advise clients as they manage and transfer their environmental exposures. Pollution coverage is a huge part of the insurance market. To ensure survival and remain competitive, businesses must operate as environmental stewards and responsible corporate citizens. The CeS course prepares insurance professionals to better understand and manage environmental exposures. FINAL EXAM REQUIRED FOR STATE CE CREDIT.

**IMPORTANT** *NO CE PROVIDED* Insurance professionals will discuss the reasons why sales managers fail and reasons why sales managers need a selection and hiring process. Traditional hiring approaches don’t work. In this session, insurance professionals will learn the steps and methods necessary to effectively identify, hire, and select the right producer candidate. They will discuss specific skills required and critical sales traits of the candidate. They will discuss the costs of making a bad hiring decision and the benefits of a planned selection and hiring process.

**IMPORTANT** *NO CE PROVIDED* The art of creating a compensation plan that is designed to your unique agency needs and balanced to provide the producer with both financial security and limitless rewards based on performance will be studied in this hands-on practical approach to one of the foundational elements of Agency Management.

Using a hypothetical insurance case study, participants will gain an understanding of the stages of the investigation and litigation including the importance of the insured’s participation in the process. Key policy terms that provide the insurance carrier with tools to successfully investigate and defend lawsuits against insureds will be examined and discussed.

The trend toward mainstreaming and legitimizing marijuana is here and will continue to have a significant impact on the insurance industry. With that trend comes new regulations and a huge number of insurance questions and issues. Even today, there seems to be misunderstanding about the differences between hemp and cannabis. After a brief review of the history of cannabis in the U.S., participants will discuss the legal and regulatory issues. They will learn how the 2018 Farm Bill changed the landscape and what it effectively did. Using current ISO forms, they will examine insurance coverage considerations with farm, general liability, commercial property, as well as endorsements. They will discuss other associated issues and challenges with insuring hemp and cannabis risks including banking problems, transportation, medical marijuana and workers compensation, product liability, D&O, crime, E&O and medical professional, employment practices liability, and cyber.