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Course Information


Program: CIC
Event: Insurance Company Operations
Delivery Method: Classroom
Instruction Hours: 16*
Metro Area:
Available Seats: 29
Start Date: Sep 16, 2020
End Date: Sep 18, 2020
Exam Start Date: Sep 18, 2020
Exam End Date: Sep 18, 2020
Price: $420


*CE Hours vary by State

Accommodations


IIAAR Educational Facility
Sep 16, 2020

5000 North Shore Drive
North Little Rock, AR 72118
501-221-2444

Agenda

20

Topic Date Time Speaker
Registration/Check-in Sep 16, 2020 07:30-08:00 Michael Thomas DeHetre
CIC, CRM, CPCU, AU, ARe, AIM, AIS
Executive Strategies Sep 16, 2020 08:00-10:15 Michael Thomas DeHetre
CIC, CRM, CPCU, AU, ARe, AIM, AIS
Actuarial Practices & Accounting Sep 16, 2020 10:15-12:15 Michael Thomas DeHetre
CIC, CRM, CPCU, AU, ARe, AIM, AIS
Lunch Break Sep 16, 2020 12:15-13:15 Michael Thomas DeHetre
CIC, CRM, CPCU, AU, ARe, AIM, AIS
Underwriting Sep 16, 2020 13:15-17:15 Michael Thomas DeHetre
CIC, CRM, CPCU, AU, ARe, AIM, AIS
Check-in Sep 17, 2020 07:30-08:00 William V. Reedy
CIC, AU, AINS
Product Development Sep 17, 2020 08:00-10:00 William V. Reedy
CIC, AU, AINS
Agency/Policyholder Services Sep 17, 2020 10:00-12:00 William V. Reedy
CIC, AU, AINS
Lunch Break Sep 17, 2020 12:00-13:00 William V. Reedy
CIC, AU, AINS
Claims Sep 17, 2020 13:00-17:00 William V. Reedy
CIC, AU, AINS
Check-in Sep 18, 2020 07:30-08:00
Examination Sep 18, 2020 08:00-10:00

Cynthia Burleson | Bio


Cynthia Burleson is a lecturer and Director of the Center for Insurance and Risk Management at the University of Central Arkansas, located in Conway, Arkansas. The University of Central Arkansas is the only higher education institution in the state offering a BBA in Insurance and Risk Management. Cynthia teaches in the program as well as working to develop relevant course offerings and materials. Prior to coming to UCA, Cynthia was the Director of Compliance and Risk Management for PetFirst Healthcare LLC, a national pet insurance broker who recently was acquired by MetLife. In her tenure with PetFirst she was responsible for developing efficient processes for handling claims and licensing. Cynthia also worked with underwriters Munich Re, AIG, and IAIC to develop new pet insurance programs including working with an actuary firm to determine rating structure and with the underwriter to create appropriate forms. Cynthia was responsible for loss ratio estimation and presented at board meetings. Prior to joining the executive team at PetFirst Cynthia was a Regulatory Manager with Crum & Forster, Compliance Officer at American Management Corporation spending nine years specifically focused on insurance programs for the fuel marketing industry, and Brown & Brown Insurance as both a CSR and Commercial Lines Manager. Cynthia earned a Master's degree in Business Administration, and holds the AIDA, CRM, CPCU, CIC, ACP, and ACSR designations. She earned her CIC designation in 2001 and her CRM designation in 2017.

Michael Thomas DeHetre | Bio


Mike DeHetre is Vice President of Underwriting for Berkley Regional Marketplace in Wilmington, DE. Mike began his career in the insurance industry in 1993 after receiving his Bachelor's degree in Business from the University of Maryland. He subsequently earned his M.B.A. from the University of Connecticut. Mike received his CIC designation in 2002 and his CRM designation in 2008. Mike traces the path of his career across the United States including Maryland, Colorado, New Mexico, Minnesota, Arizona, Texas, North Carolina, and Connecticut with companies including USF&G, The Hartford, Acadia, and Travelers. He has had the opportunity to watch the growth and development of the small commercial segment in particular from the use rating manuals, to rating disks and dial-up mainframe access, to the proliferation of mobile technologies today. Mike's passion for education has led him to many teaching opportunities throughout his career. He is excited to continue to bring his enthusiasm and commitment to the industry and to many more groups in the future.

William V. Reedy | Bio


Bill Reedy is President of Performance Partners, an insurance and professional skill training and consulting company headquartered in Seville, Ohio. Bill's special interests lie in Commercial Property/Casualty and Agency-Company relations. He is a graduate of the College of Wooster in Wooster, Ohio; is a published author in the area of Business Income and has conducted agency training sessions since 1994. Bill is also an Associate CIC Faculty member and earned his CIC designation in 1993. Bill has instructed in several states over a wide range of insurance topics. Prior to this, Bill was a Personal and Commercial Lines Underwriter and Marketing Manager for Westfield Group, Westfield Center, OH. Bill also served as Manager of Commercial Lines Training Delivery, and was responsible to the Commercial Lines Graduate Development Program. Previously, Bill managed the TAPP program for new producer training at Westfield Insurance. He has also served on the Commercial Lines P&C Licensing Review committee for the Ohio Department of Insurance. More recently, Bill has served as an instructor with the Insurance Company Operations training team for the National Alliance. Bill is an advocate for continuous learning and The National Alliance programs. His company and industry experience along with his presentation ability combine to add value and enhance the knowledge, and performance of fellow insurance professionals.