Jim Glasser | Bio
James Glasser recently retired as the Resident Vice President and Regional Manager for The Central Mutual Insurance Company Northeast Regional Office. He was responsible for all underwriting, marketing, and claims functions serving independent agents in NH, MA, NY, and CT.
James is a graduate of the University of Vermont and has been in the insurance industry for over 45 years. He has held a wide variety of management positions in underwriting, marketing, and general management for local, regional and national carriers in the New England marketplace.
Specifically, for Peerless Insurance Company he was the director of commercial underwriting in the Home Office, and then Regional Underwriting Manager and Regional Vice President for the Massachusetts office. For Commercial Union Insurance Co., he was the Regional Marketing Director for the Southern New England Region. For Arbella Insurance Group, Glasser held a variety of positions including Vice President and General Manager of Arbella Protection Insurance Co., Assistant Vice President of Commercial Lines Underwriting, and Assistant Vice President of Marketing.
An active proponent of continuing professional development, he sat on the Education Committee of the Massachusetts Association of Insurance Agents (MAIA) and served as an instructor for that association, served as a member of the Boston Chapter CPCU board of directors. He earned his CIC designation in 1993 and his CRM designation in 2004. He is currently on the CIC Board of Governors with the National Alliance for Insurance Education and Research, sits on the Advisory Committee for the Insurance Company Operations institute, and serves as an instructor and educational consultant for the Alliance. He holds a Florida insurance agent license.
John Neal | Bio
John Neal has over 20 years’ experience in both personal and commercial lines insurance company operations with specific emphasis in the areas of risk management, risk analysis and risk financing. Within the Personal Lines market, John supported Farmers Insurance expansion into seven new Eastern states. Within Liberty Mutual’s Commercial Market Lines, John was Manager of Analysis for Risk Management Solutions where he managed a team of twelve Risk Management Consultants responsible for supporting Liberty Mutual's Commercial Market Distribution and Service Management Department. John provided analytical support for consulting projects, risk financing design and structuring, finite (financial) insurance products, cost allocation projects, loss analysis, captive support, and industry benchmarking. Currently, John is the Risk and Operations Manager at Cleanetics, a design-build clean room specialist serving an array of industries.
John has also held positions as a Senior Risk Financing Analyst and Risk Management Consultant. Prior to entering the insurance and risk management field, John worked ten years in the pollution control and medical device industries as a chemical and manufacturing engineer, accountant, and financial manager.
John's academic background includes a BS from the University of California, Santa Barbara and an MBA from the University of Pittsburgh. He earned his CRM designation in 2005 and has been a CRM National Faculty member for The National Alliance since 2005. Currently, John supports faculty development for both CIC and CRM curriculums and also serves as an educational consultant.