Course Information

Program: CIC
Event: Insurance Company Operations
Delivery Method: Webinar
Instruction Hours: 16*
Metro Area:
Available Seats: 200
Start Date: Oct 27, 2020
End Date: Nov 05, 2020
Exam Start Date: Nov 10, 2020
Exam End Date: Nov 12, 2020
Price: $420

*CE Hours vary by State


Instructor Led Online Course
Oct 27, 2020

Instructor Led Online, WB 78731

What Time Does This Start For Me?

Pacific Mountain Central Eastern



Topic Date Time Speaker
Join Webinar Oct 27, 2020 09:30-10:00
Executive Strategies Oct 27, 2020 10:00-12:15 Michael Thomas DeHetre
Join Webinar Oct 27, 2020 13:30-14:00
Actuarial Practices & Accounting Oct 27, 2020 14:00-16:00 Michael Thomas DeHetre
Join Webinar Oct 29, 2020 09:30-10:00
Claims Oct 29, 2020 10:00-12:00 April Nicole Sherrill Wyatt
Join Webinar Oct 29, 2020 13:30-14:00
Claims (Continued) Oct 29, 2020 14:00-16:00 April Nicole Sherrill Wyatt
Join Webinar Nov 03, 2020 09:30-10:00
Agency/Policyholder Services Nov 03, 2020 10:00-12:00 William V. Reedy
Join Webinar Nov 03, 2020 13:30-14:00
Product Development Nov 03, 2020 14:00-16:00 William V. Reedy
Join Webinar Nov 05, 2020 09:30-10:00
Underwriting Nov 05, 2020 10:00-12:00 Kirk A. Johnson
Join Webinar Nov 05, 2020 13:30-14:00
Underwriting (Continued) Nov 05, 2020 14:00-16:00 Kirk A. Johnson

What Time Does This Start For Me?

Pacific Mountain Central Eastern

April Nicole Sherrill Wyatt | Bio

Nikki Wyatt is a Claims Team Leader with Pennsylvania National Mutual Casualty Insurance Company. Penn National Insurance is a regional P&C Insurance Carrier on the Eastern portion of the United States. Nikki started her claims carrier with Penn National in 1995 where she has remained throughout her insurance carrier. Nikki oversees the automobile line of business in claims for the states of North Carolina, Virginia, South Carolina, Tennessee and Alabama. She has 11 adjusters that report directly to her. She also trains Claim Representative Trainees for Penn National Insurance. She enjoys teaching college graduates about insurance and claims handling in this program. She developed the curriculum for this program, whereas candidates have been successfully trained, hired and promoted throughout the company. Nikki also works as a Claims Alliance for the independent agents in her territory. She is charged with making sure the customer experience during the claims process is simple, timely and professional on all levels. Her focus is on customer service at all times. Therefore, the agencies she works with are able to have a claims contact to help them and their insureds through any claims issues or concerns. She is proud to have had a long carrier in claims and have the ability to teach others to love claims as well. Nikki earned a degree in Economics. She has obtained many designations throughout her career, but is most proud of her CIC designation obtained in 2018.

John Neal | Bio

John Neal has over 20 years’ experience in both personal and commercial lines insurance company operations with specific emphasis in the areas of risk management, risk analysis and risk financing. Within the Personal Lines market, John supported Farmers Insurance expansion into seven new Eastern states. Within Liberty Mutual’s Commercial Market Lines, John was Manager of Analysis for Risk Management Solutions where he managed a team of twelve Risk Management Consultants responsible for supporting Liberty Mutual's Commercial Market Distribution and Service Management Department. John provided analytical support for consulting projects, risk financing design and structuring, finite (financial) insurance products, cost allocation projects, loss analysis, captive support, and industry benchmarking. Currently, John is the Risk and Operations Manager at Cleanetics, a design-build clean room specialist serving an array of industries. John has also held positions as a Senior Risk Financing Analyst and Risk Management Consultant. Prior to entering the insurance and risk management field, John worked ten years in the pollution control and medical device industries as a chemical and manufacturing engineer, accountant, and financial manager. John's academic background includes a BS from the University of California, Santa Barbara and an MBA from the University of Pittsburgh. He earned his CRM designation in 2005 and has been a CRM National Faculty member for The National Alliance since 2005. Currently, John supports faculty development for both CIC and CRM curriculums and also serves as an educational consultant.

Kathleen Fraley | Bio

Kathy Fraley retired as the Service Center Director for the Travelers Select Service Center located in Spokane, Washington and Colorado Springs, Colorado. Her teams were responsible for providing direct service to insureds and agents in all states. Kathy has spent more than 30 years in the agents and carrier ranks. Her career started in the underwriting side at a carrier and after 4 years moved to the agency side. Prior to joining Travelers, Kathy retired after 28 years as a partner/owner from Propel Insurance where she held the position of Vice President of Marketing and Commercial Operations located in the Pacific Northwest. Kathy developed a passion for the industry and feels it is important to give back to the industry by teaching. She has been a teacher in the Junior Achievement program and enjoyed working with students as they learned about community involvement. Kathy earned her CIC designation in 1987 and has previously served on the CISR Board of Governors. She also acts as an instructor and Education Consultant for various programs with The National Alliance.

Kirk A. Johnson | Bio

Prior to joining The National Alliance, Kirk was a home office staff underwriter for a national insurance carrier. Overall, he has over 33 years of experience with three national insurance companies, as well as two regional carriers. Kirk has enjoyed a wide variety of experiences in commercial underwriting, product development, state filing and compliance, reinsurance, technical writing and training. After honorably serving the U.S. Navy, Kirk began his insurance career in the mailroom. Attributing his success to a lifetime of learning, he earned the Associate in General Insurance in 1991. In 2002, he received the Certified Insurance Counselor designation and in 2016, he received the Certified Risk Manager designation.

Michael Thomas DeHetre | Bio

Mike DeHetre is Vice President of Underwriting for Berkley Regional Marketplace in Wilmington, DE. Mike began his career in the insurance industry in 1993 after receiving his Bachelor's degree in Business from the University of Maryland. He subsequently earned his M.B.A. from the University of Connecticut. Mike received his CIC designation in 2002 and his CRM designation in 2008. Mike traces the path of his career across the United States including Maryland, Colorado, New Mexico, Minnesota, Arizona, Texas, North Carolina, and Connecticut with companies including USF&G, The Hartford, Acadia, and Travelers. He has had the opportunity to watch the growth and development of the small commercial segment in particular from the use rating manuals, to rating disks and dial-up mainframe access, to the proliferation of mobile technologies today. Mike's passion for education has led him to many teaching opportunities throughout his career. He is excited to continue to bring his enthusiasm and commitment to the industry and to many more groups in the future.

William V. Reedy | Bio

Bill Reedy is President of Performance Partners, an insurance and professional skill training and consulting company headquartered in Seville, Ohio. Bill's special interests lie in Commercial Property/Casualty and Agency-Company relations. He is a graduate of the College of Wooster in Wooster, Ohio; is a published author in the area of Business Income and has conducted agency training sessions since 1994. Bill is a CIC Faculty member and earned his CIC designation in 1993. Bill has instructed in several states over a wide range of insurance topics. Prior to this, Bill was a Personal and Commercial Lines Underwriter and Marketing Manager for Westfield Group, Westfield Center, OH. Bill also served as Manager of Commercial Lines Training Delivery, and was responsible to the Commercial Lines Graduate Development Program. Previously, Bill managed the TAPP program for new producer training at Westfield Insurance. He has also served on the Commercial Lines P&C Licensing Review committee for the Ohio Department of Insurance. More recently, Bill has served as an instructor with the Insurance Company Operations training team for the National Alliance. Bill is an advocate for continuous learning and The National Alliance programs. His company and industry experience along with his presentation ability combine to add value and enhance the knowledge, and performance of fellow insurance professionals.