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OVERVIEW AND TOPICS
Creating An Elite Crisis Team In Your Agency In 3 Steps
We live in an age of disasters. Disasters are not inevitable. In this course, Learn the list of actions in crisis management plan that will be taken before, during, and after a catastrophic event that preserves lives, safeguards property, and reduces the loss of resources essential to the organization’s recovery. Insurance and risk management professionals will identify the 3 essential elements in a comprehensive emergency management program – crisis management, business continuity, and disaster recovery. You will learn the types of hazards, perils, and risks your organization could face, how to respond, who will take action, what the plan should cover, what tools are needed to implement the plan, what training is needed to prepare and how to review and assess the effect.
Evaluating A Comprehensive Crisis Management Program
Effective crisis management involves a coordinated approach to minimize damage, safeguard stakeholders, restore operations, and rebuild trust in the organization. It requires careful planning, swift decision-making, clear communication, and ongoing evaluation to achieve optimal outcomes during challenging times. The session will start with an overview of crisis management plans, including essential components, required tools, and necessary training. Following this, insurance professionals will assess the effectiveness of these plans. Evaluating crisis management efforts is crucial for optimization. In this 4-hour session, participants will learn to identify and address the missing features within the program. By tracking and measuring training effectiveness, stakeholder satisfaction, activation times for crisis teams, and social media sentiment analysis, organizations can assess their performance, identify key lessons learned, and implement necessary changes needed to enhance crisis management capabilities. Ultimately, successful crisis management depends on an organization’s ability to monitor and adapt its strategies in real-time.
Personal and Commercial Auto Issues
Using various case scenarios, participants will learn how the Personal Automobile Policy and Business Automobile Coverage form provide or exclude coverage for autos used in business and autos used for business and personal activities. Following this session, participants will be able to explain how coverage applies to individually owned autos used in business, autos used by partners, autos owned by small corporations, autos owned by corporations and leased to employees or principals, leased autos, and rented autos.
Current Issues - Homeowners
Participants will analyze significant current issues encountered when writing homeowners coverages. They will examine coverages and exclusions provided in the latest edition of the Homeowners Policy. They will discuss dwelling coverage concerns including replacement cost, increased construction costs, debris removal, and code compliance. They will identify personal property coverage gaps and discuss possible solutions. They will discuss in-home businesses and their effect on both property and liability coverage for homeowners. They will take a look at liability limitations for self-propelled vehicles and host liquor. They will discuss the latest update on coverage for condominiums.