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Course Information


Program: Dynamics
Event: Dynamics of Service
Delivery Method: Classroom
Instruction Hours: 7*
Metro Area:
Available Seats: 16
Start Date: Aug 05, 2020
End Date: Aug 05, 2020
Price: $190


*CE Hours vary by State

Accommodations


PIA Southern Alliance Learning Ctr.
Aug 05, 2020

3805 Crestwood Parkway NW, Ste. 140
Duluth, GA 30096
770-921-7585

Agenda

*CST timezone

Topic Date Time Speaker
Registration/Check-in Aug 05, 2020 07:30-17:15 Jerry W. Duke
Dynamics of the CSR Aug 05, 2020 08:00-10:00 Jerry W. Duke
Dynamics of Personality Styles Aug 05, 2020 10:00-12:00 Jerry W. Duke
Lunch - on your own Aug 05, 2020 12:00-13:00
Identifying Client Needs Aug 05, 2020 13:00-14:30 Jerry W. Duke
Complaints & Objections are Opportunities Aug 05, 2020 14:30-16:00 Jerry W. Duke
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Jerry W. Duke | Bio


Jerry Duke, is the President & CEO of the Professional Insurance Agents Southern Alliance, and serves as the Legislative Director and Treasurer of PROPAC. PIA South is comprised of agencies in Alabama, Georgia, and Mississippi. Headquartered in Atlanta, Georgia. Jerry regularly speaks on behalf of both organizations to industry and civic groups throughout the three state region. He has been active in association management since 1970, and has served as Executive Director for four other nonprofit and national health agencies before joining PIA in 1994. Specializing in the recovery and turnaround of associations, Jerry has a track record of membership growth, financial stability, and expanded programs within each of the five associations. Jerry, working directly with the Insurance Commissioner of Georgia and industry leaders, has become a vocal and respected supporter of the independent agency delivery system. A key to his success is his organizational and planning skills, combined with staff development and hands-on experience in agency management, which gives him a unique perspective of how independent agencies operate. He enjoys working with every aspect of the agency from Account Managers to the Agency Principal.