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The State of Nevada has only approved this course for 3 credits of Property & Casualty and 3 credits of Ethics.
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OVERVIEW AND TOPICS
Dynamics of Peak Performers
Knowledge and power is a trait that peak performers share. This section teaches participants the value of knowledge and communication, the basis for becoming a peak performer. A self-assessment is used and then participants learn the five key traits of peak performers.
Dynamic Buying Decisions
Customers have a choice of whom they buy from. In this section, participants will learn why people decide to change and how they make the decision to change. Creating value and "value added" is one of the principles that helps drive that decision.
Dynamic Relationship Building
Like most sales businesses, insurance is a relationship business. Every step in the sales process begins with building the relationship between the seller and the buyer. This section will discuss the components of building a relationship, rapport and chemistry, and understanding each person's selling style along with the buyer's style.
Understanding Agency Dynamics
Every business has a unique culture and the insurance industry is no exception to that rule. Understanding agency culture is important to creating and maintaining meaningful, lasting relationships.
Dynamic Communication Skills
Communication is important in all aspects relating to sales and service. This section will reinforce the reasons for asking questions and the types of questions that should be asked. Participants will learn how to create questions with a purpose and how to deal with objections.
The Dynamics Process
Selling is a process. In this section, participants learn all about the Dynamics Process. From building a sales culture to the steps in the Dynamics Process, along with the steps in the carrier process, understanding and using these processes are an important part of building a sales culture.
Dynamics in Action
The fun part of learning is putting what has been learned into action. This section allows the processes learned to be practiced through role play.
