Course Information

Program: Dynamics
Event: Dynamics of Service
Delivery Method: Webinar
Instruction Hours: 7*
Metro Area:
Available Seats: 111
Start Date: Oct 27, 2020
End Date: Oct 27, 2020
Price: $190

*CE Hours vary by State


PIA of Virginia & DC Webinar Event
Oct 27, 2020

PIA of Virginia & DC Webinar Event, WB 23059

What Time Does This Start For Me?

Pacific Mountain Central Eastern



Topic Date Time Speaker
Join Webinar Oct 27, 2020 07:30-08:00
Dynamics of the CSR Oct 27, 2020 08:00-10:00 Nicole Sherrill
Dynamics of Personality Styles Oct 27, 2020 10:00-12:00 Nicole Sherrill
Lunch Oct 27, 2020 12:00-13:00
Identifying Client Needs Oct 27, 2020 13:00-14:30 Nicole Sherrill
Complaints & Objections are Opportunities Oct 27, 2020 14:30-16:00 Nicole Sherrill

What Time Does This Start For Me?

Pacific Mountain Central Eastern

Nicole Sherrill | Bio

Nikki Sherrill is a Claims Team Leader with Pennsylvania National Mutual Casualty Insurance Company. Penn National Insurance is a regional P&C Insurance Carrier on the Eastern portion of the United States. Nikki started her claims carrier with Penn National in 1995 where she has remained throughout her insurance carrier. Nikki oversees the automobile line of business in claims for the states of North Carolina, Virginia, South Carolina, Tennessee and Alabama. She has 11 adjusters that report directly to her. She also trains Claim Representative Trainees for Penn National Insurance. She enjoys teaching college graduates about insurance and claims handling in this program. She developed the curriculum for this program, whereas candidates have been successfully trained, hired and promoted throughout the company. Nikki also works as a Claims Alliance for the independent agents in her territory. She is charged with making sure the customer experience during the claims process is simple, timely and professional on all levels. Her focus is on customer service at all times. Therefore, the agencies she works with are able to have a claims contact to help them and their insureds through any claims issues or concerns. She is proud to have had a long carrier in claims and have the ability to teach others to love claims as well. Nikki earned a degree in Economics. She has obtained many designations throughout her career, but is most proud of her CIC designation obtained in 2018.